Unsere Datenschutzerklärung: Transparenz und Schutz Ihrer persönlichen Daten

1. Introduction and General Provisions

Welcome to CleefChat. Your privacy is of paramount importance to us. This Privacy Policy outlines the types of personal information we collect, how it is used, shared, and protected, and the choices you have regarding your data. By accessing or using the CleefChat platform, you acknowledge that you have read, understood, and agree to the practices described in this policy.

This policy applies to all services offered by CleefChat, including our website, mobile applications, and related services (collectively, the "Service"). It does not apply to the practices of third parties that we do not own or control.

2. What Data We Collect

We collect information to provide, improve, and secure our Service. The data we collect falls into the following categories:

• Information You Provide: This includes data you submit when creating an account, such as your email address, username, age, gender, and any biographical information or preferences you choose to share in your profile.
• Automatically Collected Information: When you use our Service, we automatically collect technical data such as your IP address, device type, operating system, browser type, pages visited, time spent, and clickstream data. This helps us understand usage patterns.
• Communication Data: Content of messages, chats, and other communications you send through the Service. We process this to facilitate your interactions and for safety monitoring.
• Transactional Data: If you make any purchases (e.g., premium features), we collect payment information. Note that we use secure third-party payment processors and do not store full credit card details on our servers.
• Location Data: With your explicit permission, we may collect approximate location data (city/region level) to provide location-based features like showing potential matches nearby.

3. How We Use Your Data

We use the collected data for specific, legitimate purposes, including:

• To operate, maintain, and improve the functionality and security of the CleefChat Service.
• To personalize your experience, such as suggesting compatible profiles and displaying relevant content.
• To communicate with you regarding your account, service updates, security alerts, and support inquiries.
• To enforce our Terms of Service, prevent fraud, spam, abuse, and other harmful activities.
• To conduct research and analysis to understand user trends and enhance our Service.
• To comply with legal obligations and respond to lawful requests from authorities.

We process your data based on your consent, the necessity to perform our contract with you, compliance with legal obligations, or our legitimate interests, balanced against your rights and freedoms.

4. Sharing Data with Third Parties

We value your trust and do not sell your personal data. We may share information in the following limited circumstances:

• Service Providers: We engage trusted third-party companies to perform functions on our behalf (e.g., hosting, analytics, payment processing, customer support). They access data only as necessary and are contractually bound to protect it.
• Legal Requirements: We may disclose information if required by law, subpoena, or other legal process, or if necessary to protect the rights, property, or safety of CleefChat, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as a business asset. We will notify you via email and/or a prominent notice on our website of any change in ownership.
• Aggregated/Anonymized Data: We may share aggregated or anonymized data that cannot reasonably be used to identify you for analytical, research, or marketing purposes.

5. Data Protection

We implement robust technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols.
• Secure server infrastructure with firewalls and intrusion detection systems.
• Regular security assessments and penetration testing.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Regular training for our staff on data protection principles.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: The right to request a copy of the personal data we hold about you.
• Rectification: The right to correct inaccurate or incomplete data.
• Erasure ("Right to be Forgotten"): The right to request deletion of your personal data under certain conditions.
• Restriction of Processing: The right to request we limit how we use your data.
• Data Portability: The right to receive your data in a structured, commonly used format and transmit it to another controller.
• Objection: The right to object to processing based on legitimate interests or for direct marketing.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time, without affecting the lawfulness of prior processing.

To exercise these rights, please contact us using the details in Section 9. We will respond within a reasonable timeframe and may need to verify your identity for security.

7. Cookies (Cookies)

We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and personalize content.

• Essential Cookies: Necessary for the website to function (e.g., login session).
• Performance/Analytics Cookies: Help us understand how visitors interact with the site (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences (e.g., language, region).
• Advertising Cookies: Used to deliver relevant ads and measure ad campaign effectiveness.

You can control cookie settings through your browser. Disabling essential cookies may affect the functionality of the Service. For more details, please see our separate Cookie Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date and, where appropriate, through an in-app notification or email. We encourage you to review this page regularly for the latest information on our privacy practices.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:

CleefChat Privacy Team
Email: [email protected]
Postal Address: Data Protection Office, CleefChat GmbH, Musterstraße 123, 10115 Berlin, Germany

For general inquiries, please use our contact form.